Servenzo

Privacy Policy

How Servenzo collects, uses and protects your data across our field service management platform.

Related pages

  • One operational system for suppliers, staff, jobs and customers
  • Features: Scheduling, Invoicing, Vendors, WhatsApp
  • Servenzo Pricing: Field Service Software from $34/month
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Check the workflows you need

These capabilities are unavailable in Servenzo: Unpublished Help Center video tutorials; General contract-expiry email and WhatsApp alerts; Service-list job totals and completion percentages; iOS worker app download; Automated admin order routing; Automated policy and compliance enforcement; Admin vendor scorecards; Scheduled marketing campaigns; Admin worker/order export and vendor bulk import; Complete expense accounting, profit and tax/payroll filing.

Pilot your scheduling, payment and worker workflow before switching. Capability review: 2026-10-12.

Review workflow availability

Supported workflows exist. Beta workflows need pilot validation. Proposed workflows are planned and cannot be used yet.

  • Jobs, recurring contracts, saved sites and staff assignment — supported

    Create jobs and recurring contracts using saved customer sites, dates and staff assignments. Pilot the roles and scheduling you need.

  • Document storage and manual expiry review — supported

    Review saved worker, job and contract documents and any recorded expiry dates manually. Automatic missing-document checks, expiry alerts and compliance enforcement are unavailable.

  • Recorded work progress and photo review — beta

    Review recorded starts, ends and active photos separately. Completion can have no photo proof; a missing start is unknown attendance. Pilot overnight and historical work reviews.

  • Order quotation PDFs and reviewed job conversion — supported

    Generate an order quotation PDF, then review site, dates, staffing and payment settings before converting the order to work. Separate saved-work quote approval is beta; order quote-view tracking and automatic lead-to-invoice conversion remain unavailable.

  • Configured operational email and WhatsApp notifications — beta

    Supported events can request email or WhatsApp messages through configured channels. Verify consent, recipients and actual delivery; the saved work record remains authoritative.

  • Unpublished Help Center video tutorials — unavailable

    Use the written guides. Video tutorials are unavailable until a verified tutorial link is published.

  • General contract-expiry email and WhatsApp alerts — unavailable

    Review saved contract end dates and renewals. Configured service rules can create office renewal exceptions in beta; automatic expiry email and WhatsApp delivery remain unavailable.

  • Service-list job totals and completion percentages — unavailable

    Job totals and completion percentages are unavailable in the service list. Saved ratings are shown separately.

  • iOS worker app download — unavailable

    The iOS app download is unavailable. Use the current Android worker app link.

  • Receipt cash and balances by currency — beta

    Review posted receipt cash and current balances separately for each currency. Pilot the views and exports with your records; accounting profit is unavailable.

  • Payroll calculations and history with existing rates — beta

    Payroll calculations and history are beta with current scheduled-hours, rates, overtime and withholding policy preserved. Recorded attendance does not automatically change payable hours; tax-policy changes remain deferred.

  • Durable worker status retries — beta

    Pending worker updates retry in supported foreground, resume and reconnect flows. Verify retries on your device; OS background delivery and a fully offline workflow are not promised.

  • Supported AI proposals with approval — beta

    Review and approve only the supported AI proposals. Confirm provider configuration and the saved result in a pilot; unsupported actions cannot be executed.

  • Automated admin order routing — unavailable

    Automated admin order routing is unavailable. Continue using the existing manual assignment and work-review flows.

  • Automated policy and compliance enforcement — unavailable

    Automated policy and compliance enforcement is unavailable. Review required documents and recorded expiry dates manually.

  • Admin vendor scorecards — unavailable

    Admin vendor scorecards and automatic vendor rankings are unavailable. Review saved work and payment records manually.

  • Scheduled marketing campaigns — unavailable

    Scheduled marketing campaigns are unavailable. Existing draft and send-now actions remain; verify recipients, consent and delivery before outreach.

  • Admin worker/order export and vendor bulk import — unavailable

    Admin worker/order export and vendor customer/custom-item bulk import are unavailable. Enter records manually; supported report, quotation and payroll downloads remain.

  • Complete expense accounting, profit and tax/payroll filing — unavailable

    Complete expense accounting, accounting profit and tax/payroll filing are unavailable. Recorded payouts do not represent every operating expense.

  • Versioned checklists, inspections and service acceptance — beta

    Versioned site checklists, supervisor inspections and customer proof are beta. Complete work using the published checklist; the office reviews corrections and chooses photos before publishing proof for the linked customer.

  • Facilities assets, security incidents and QR guard tours — beta

    Site assets, security incidents and QR guard tours are beta for selected teams. Incidents retain review and handover history; the office controls customer sharing. Validate camera scans and alert delivery in a site pilot.

  • Configured service-window and renewal exceptions — beta

    Configured service exceptions are beta. The office saves a timezone, service rules and escalation instructions, then reviews and acknowledges recorded exceptions.

  • Saved-work quote and reschedule approvals — beta

    Saved-work quote approval, customer reschedule requests and worker shift responses are beta. Requests remain pending until the office approves them; changed assignments use the existing availability and payment review flows.

  • Contextual messages and acknowledged instructions — beta

    Work messages and authored instruction translations are beta. Original text remains visible, and critical instructions have an office-set acknowledgement deadline and an overdue review alert.

  • Supply requests and site cost allocation — beta

    Supply requests and site cost review are beta. The office approves work allocations of saved net payroll and reviews ledger and direct-cost references by currency. Unallocated amounts remain visible; full profit remains unknown when costs are missing.

  • Approved saved-payroll CSV export — beta

    Saved-payroll CSV export is beta. The office approves the stored run before export; current payroll hours, rates and policy remain in use.

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